Helpline, Sudbury, Personal Emergency Response System

Helpline

Record #: MUS2294

Last Modified: 19 Aug 2025

Last Full Update: 11 Aug 2025

Description (Service)

Personal emergency response service allows seniors and individuals to call for assistance at the press of a medical help button.

Offers an emergency response button that can be worn on the wrist or neck or optional auto fall detection pendant. When button is activated, it connects via 2-way voice with a certified professional call taker who will assess whether individual needs professional help, friends or family and sends the appropriate help. A home phone line (landline) is not required.
Mobile GPS products:
- Mobile Personal Help Button with 2-way voice and built in GPS location services - communicates via cellular network.
- Helpline GPS Watch (lockable on the wrist) with geo-fence capabilities for those with dementia or who wander. Communicates via cellular network.
- No landline or personal cell phone required for either option.
Installation Options:
- Installation completed by a technician who comes to the home, sets up the system and demonstrates its use
- Optional self installation
Bilingual operators always available
No long term contracts or cancellation fees on all products
Provider is based in Sudbury but services all of Canada
Veterans Affairs approved vendor

Hours	Office: Mon-Fri 8 am-4:30 pm Sales and service: Mon-Sun 24 hours
Areas Served	Algoma District ; Cochrane District ; Manitoulin District ; Muskoka District ; Nipissing District ; Parry Sound District ; Sudbury District ; Timiskaming District
Eligibility	No restrictions
Application	Call for information
Languages	English; French - Reception, Interpretation, Programs
Fees	Service

Located In Community	Greater Sudbury
Address & Map	230 Alder St Greater Sudbury, ON Canada P3C 4J2
Intersection	Alder St and Applegrove St
Mailing Address	230 Alder St Greater Sudbury, ON Canada P3C 4J2
Physical Access	Not Applicable - home visits

Office Phone	705-523-7000 ; 1-800-667-8019, Toll Free
Fax	1-877-962-7329
E-Mail	info@helplinemedicalalarm.ca
Website	https://www.helplinemedicalalarm.ca
Primary Contact	Andrea Miller, Helpline Coordinator