Health Cards - Lost, Stolen, Renew, or Change of Address, Overview

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Description (Service) Lost or Stolen Health Card 
* Call ServiceOntario INFOline or visit a ServiceOntario Centre to report your lost, stolen or damaged health card.  
If the lost, stolen or damaged card is a photo health card you will be sent a new one right away except if there are changes to your address or name, then additional documentation/information is needed. Call ServiceOntario, or check ServiceOntario website  
To replace your lost, stolen or damaged red and white health card, individual will have to register for a photo health card. To register, go (some locations require an appointment for Health Card services) to your local ServiceOntario centre or call ServiceOntario for more information. 
Complete a Registration for Ontario Health Coverage 
You will need 3 separate original documents: Canadian birth certificate, Canadian citizenship, or immigration status document; current document with home address (eg. Ontario driver's licence, utility bill, etc.); document with your name and signature (eg. credit card, SIN card). You may be asked for additional documents, for example, if your name has changed you may need to provide a marriage certificate or a change of name certificate. 
* If you find your reported lost or stolen health card, keep it only until your new card arrives and then destroy it as it will no longer be valid. Make sure you have your new photo Health Card before you destroy the old card.  
* For health card renewals, bring your health card, your renewal reminder, (renewals are mailed 2 or 3 months before the health card expires), proof of Canadian citizenship, Ontario residency and personal identity, the Health Card Renewal form that is printed on the back of the renewal reminder. If the renewal form is lost, you may print another copy of the form from ServiceOntario's website or go in person to the nearest ServiceOntario centre.  
Some ServiceOntario locations require an appointment, which may be booked online through ServiceOntario's website or call for more information. 
An updated health card will be delivered within 4 to 6 weeks by mail.  
Change of Address By law, an address update for an Ontario health card must be done within 30 days of a change of address  
You can choose from the following options: 
* Change address online at 
* In-person at any ServiceOntario Kiosk or Counter. Visit for details on Kiosk and Counter locations in your area 
* Print a change of address form and take it to the local ServiceOntario counter or mail it to the local ServiceOntario office. 
For more information about Health Cards  
How to cancel an Ontario Health Card  
To cancel a health card for someone who is deceased, you can bring the health card into any ServiceOntario centre. You will need to provide one or more of the accepted documents listed below. To cancel a health card by mail, send a copy of one or more of the accepted documents listed below along with the health card to: ServiceOntario PO Box 48 Kingston ON K7L 5J3  
Include one or more of the following documents to support a cancellation request: Death certificate * funeral notice (obituary) * notification of death from police officer, judiciary or lawyer  
For more details, see
Service Details
Public Comments Your local MPP's office could be contacted for assistance in emergency or unusual situations
Dates Year round
Areas Served Ontario
Eligibility Ontario resident; Under the age of 15 1/2 yrs or over the age of 80, the client may be able to mail in for a health card renewal and not have to visit a ServiceOntario centre. The renewal reminder will state the options available.
Application Call ServiceOntario for information; appropriate documents required  
Renewals: If you have not received, or have misplaced your renewal form you may go in person to your nearest ServiceOntario centre, or download the health card renewal application from ServiceOntario's website 
Children younger than 15½ years of age can have their health card renewed by having their parent/guardian complete and sign the form on the back of the child’s renewal notice, and returning it to ServiceOntario in the pre-addressed envelope that is included with the notice. 
Most seniors 80 years of age and older can renew their health card by mail and receive a photo- and signature-exempt health card. If this applies to you, please complete and sign the form on the back of your renewal notice and return it to ServiceOntario in the pre-addressed envelope that is included with the notice.
Languages English ; French
Fees None
Address and Location
Located In Community Collingwood
Physical Access Fully Accessible
Contact Information
Toll Free Phone ServiceOntario INFOline 1-866-532-3161 * Recorded Health Card Information (Ministry INFOline) 1-800-664-8988 
Appointment booking/Information on acceptable documents: Call 1-800-268-1154 *
TTY Phone 1-800-387-5559

Agency Overview